Warranties – Brooke Shop

At Brooke Shop we are committed to offering high-quality bookshelves and ensuring complete customer satisfaction. This Warranty Policy outlines the terms and conditions under which warranties are provided for products purchased through our store.

1. Warranty Coverage

We offer a 1-year limited warranty on most bookshelf products, unless otherwise specified on the individual product page. This warranty covers manufacturing defects and issues that occur during normal, intended use of the product.

Note: Warranty terms may vary depending on the specific item. Please refer to the product page for detailed coverage information.

2. Warranty Period

The warranty becomes effective on the date of purchase and remains valid for a period of one (1) year from that date.

3. Warranty Claims

To initiate a warranty claim, please follow these steps:

Contact Us: Email our support team at support@brookeshop.store or call us at +1 215 916 5979.
Provide Details: Include your order number, product name, a clear description of the issue, and any relevant photos or videos.
Return Authorization: If your claim is approved, we will provide instructions on how to return the item for inspection, repair, or replacement.

4. Exclusions

This warranty does not cover:

Damage due to misuse, mishandling, or improper installation
Normal wear and tear
Products altered or repaired without prior authorization
Items purchased from unauthorized resellers or third-party marketplaces
Cosmetic flaws that do not affect functionality

5. Limitation of Liability

Brooke Shop’s liability under this warranty is strictly limited to the repair or replacement of defective products. We are not responsible for any incidental, indirect, or consequential damages resulting from the use of our products.