At Brooke Shop, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy to understand your rights and our procedures.
1. Return Eligibility
To be eligible for a return:
The item must be unused, in its original condition, and in the original packaging.
Your return request must be submitted within 14 days of receiving the product.
Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
We do not accept returns on:
Customized or made-to-order items
Items damaged due to misuse or improper handling
Products returned after 14 days of delivery
Clearance or final sale items
3. How to Initiate a Return
To initiate a return, please contact our support team at support@brookeshop.store with the following details:
Order number
Reason for the return
Clear photos of the product (if damaged or defective)
Our team will guide you through the return process and provide the appropriate return address.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the item was received damaged or in error. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return shipments.
5. Damaged or Defective Items
If your item arrives damaged or defective:
Notify us within 48 hours of receiving your order
Provide photos of the damaged item and packaging
We will offer a replacement, store credit, or full refund based on the situation
6. Refunds (If Applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
A refund will be processed to your original method of payment within 5–10 business days
You will receive a confirmation email once the refund is issued
Please note: Refund processing times may vary depending on your payment provider.
7. Late or Missing Refunds
If you haven’t received a refund yet:
First, check your bank or credit card statement again
Then contact your payment provider — it may take time before your refund is officially posted
If you’ve done all of this and still haven’t received your refund, please contact us at support@brookeshop.store
8. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return the original item for a refund and place a new order.
9. Contact Us
For all return and refund inquiries, please reach out to:
📧 Email: support@brookeshop.store
📍 Address: 1824 Briggs St, Harrisburg, PA 17103, USA
📞 Phone: +1 412 296 9880
Thank you for shopping with Brooke Shop We value your satisfaction and are committed to making every shopping experience a positive one.
